Customer success managers work with several customers and assist with product onboarding, account management, and campaign execution. Customer success managers form a close partnership with their customers, following up with them regularly to ensure they are constantly gaining value. These tasks are typically performed via email or phone, although you may sometimes need to video chat with your customers. A relatively quiet, distraction-free environment is preferred.
The Sitel group’s work at home jobs are vital to our company’s service offerings. We hire talented people who share our passion for providing exceptional customer experiences. Sitel Group Work@Home Solutions™ is looking for qualified candidates to join our team of associates. As a member of this team of dedicated professionals, you will build a career working for a global leader while enjoying the benefits of working from home.
Chat agent jobs are good for those that want to work at home but need a non-phone job because of noise and distractions in their homes. These customer service professionals may do tech support, answer billing questions or sell products via email, text or chat. However, chat jobs can also be combined with call center jobs or offered by the same places that advertise for call center work. So if you are looking for a remote, online chat job, it’s a good idea to browse call center employers as well.
A work from home job can be any position that does not require you to be in an office. There a wide range of work from home jobs. Some companies offer opportunities for employees in traditional roles to work remotely for all or some of their workweek. These jobs often use technology for meetings, assignments, and collaboration. This practice is called telecommuting. Other work from home opportunities may include jobs such as customer service representatives for which companies will hire remote workers, or part-time virtual assistants to manage work which does not require a physical presence in the office.
Essential Functions/Core Responsibilities• Responsible for new business sales within assigned markets or existing clients • Champion the effort to grow and maintain the corporation's primary and long-term revenue base • Develop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with existing and prospective client executive management • Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactions • Collaborate with Sales Support; Account Management; Operations and other departments to ensure the client's expectations are being met or exceeded • Provide customer and market intelligence back to Sales, Account Management, Operations, and Finance regarding Convergys strengths, weaknesses, opportunities and threats based on sales pursuit interactions • Monitor economic and legal trends that could affect sales • Maintain and update salesforce.com database with sales pursuit informationCandidate Profile• Master's Degree in related field from a four-year college or university with fifteen or more years related experience preferred • BPO sales experience is highly desired • Expert in communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates • Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with industry impact • Proven ability to champion significant projects, programs, and business initiatives using creativity and ingenuity • Mastery of the organization's business operations and industry. Externally recognized as subject matter expert on emerging trends and industry practices • External Thought Leader with proven ability to significantly influence • Advanced Microsoft Office skillsCareer Framework RoleIs recognized as an external thought leader within strategic function or discipline. Influences the strategy to address internal or external business and regulatory issues. Proactively identifies, defines, and solves the most complex problems that impact the management and direction of the business. Significantly influences functional strategy; may participate in the development of the product or division strategy. Leads multidisciplinary projects or initiatives. Progression to this level is typically restricted on the basis of individual capabilities and business requirements. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer#NACVG
Since 1982, TTEC has been providing business process outsourcing services to clients across a broad range of industries. TTEC is headquartered in Englewood, Colorado, and maintains offices in Canada, Brazil, New Zealand, Ireland, the United Kingdom, Costa Rica, Poland, and Mexico. More than 40,000 people currently work for TTEC, including over 20,000 remote workers around the world.
As employers are realizing the benefits of a remote workforce, the number of customer service remote jobs are growing at a rapid pace. Most duties performed by customer service agents can be done from a home office using the Internet or telephone. Customer service professionals serve as the first point of contact for customers. They provide information or answer questions about products or services, and handle and resolve complaints.
Customer Care includes employees working on site in our corporate headquarters as well as those who work from home locally in St. Petersburg, FL, Nashville, TN and Roanoke, VA. In addition to the core sales and service departments, the team is made up of extensive support segments responsible for providing coaching to enhance customer interactions, education and communication that instills in-depth knowledge of HSN’s products and policies and the technical and operational support that ensures the business functions efficiently.
A great way to gain experience in the call center industry is by working for a call center company that has already registered to use the Arise platform. It’s the first step in gaining knowledge about the industry, and the details of providing services to clients using the Arise platform, before choosing to start your own company. Many of the thousands of small call center companies using the Arise platform are hiring agents, and you can learn more about them as part of the registration process.
BCD Travel is a leading provider of travel management services to clients around the globe. Established in 2006, BCD Travel helps its corporate clients operate more efficient business travel programs and has earned a 97% client retention rate. BCD Travel generates more than $20 million in annual sales and employs over 11,000 people throughout the world.
One of the aspects of remote work is working primarily alone. While you'll probably still have a team and a manager, it's a little different when there's physical distance separating you. It can get hard to stay motivated when you're working independently. However, if you enjoy the challenge and can easily find ways to stay on track without constant monitoring, this is the job for you.
Even though many people book their own travel via the Internet these days, travel agents still exist. But what has changed about travel agents in that they now have an ability work from home. Also because many people book their own travel, travel agents today tend to work more in arranging corporate travel. Experience and/or certification is often required. American Express is one of the largest companies that hires work at home travel agents.
As our customers’ first point of contact, you’ll be the friendly voice of Apple, answering questions about our products and services and providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people.
(Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management. We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable. We’d like to have the exact same effect on your career.Exactly what do we do? We provide excellent customer service on behalf of our clients. Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home. For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients. These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc. Why Convergys Anywhere?We offer paid training and employee benefits too! You can save a lot of money and time, and often times have less stress, when you work from home. There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Minnesota) residents. If you are not physically residing in Minnesota, please do not apply to this requisition. Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly: Sales & Service, Customer service and Technical Support Representatives. Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused. Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process. You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768). A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls. This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us. They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others. Think about how much you enjoy receiving excellent customer service yourself? Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K,. We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives. Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
Sutherland was established in 1986 and is based in Rochester, New York. This company is a global provider of technology management services and business processes. As one of the largest business process outsourcing companies in the world, Sutherland operates more than 60 operation centers, serves hundreds of clients, and employs nearly 40,000 virtual workers in 19 countries. Sutherland was included on the Inc. 5000 top job creators list for three years in a row.
We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. ... Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're ...