The leaders of this great team are passionate about employee engagement and sponsor a number of programs that encourage and react to employee feedback to ensure a fun and motivating work environment. It’s no surprise that many Customer Care employees can boast tenure decades long and diverse career paths throughout the organization in various departments and multiple levels of leadership.
We are looking for great people who have a passion for customer service. Instead of working in a traditional call center environment, our Convergys Work At Home program hires customer service agents who work directly from home. We have three basic types of work for home positions; all are required to provide customer service support. Some positions are more sales or technically focused. During the application process you will be asked to identify which of these positions most interests you. Your qualifications and experience will be reviewed as part of the evaluation process.
As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.
Once a customer has made a purchase, it's the job of an implementation specialist to help those customers with product onboarding so they learn the inner-workings of their product and avoid any immediate technical difficulties. While this position is usually in-office, it can easily be made remote once you're properly trained in the various products.
You can expect to handle 50+ users daily via phone/email to provide excellent customer care, technical troubleshooting and maximum productivity at a call center capacity. Additional ... 1+ years of experience answering inbound calls within a corporate environment; 3+ years of experience in customer service; 6+ months previous technical support experience and / or help desk experience; Proficient in ...
(Note: We are hiring from the entire state, not just one city or region.)Your future is calling….Answer Now.We’re Convergys, a leader in customer management. We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable. We’d like to have the exact same effect on your career.Exactly what do we do? We provide excellent customer service on behalf of our clients. Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home. For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients. These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc. Why Convergys Anywhere?We offer paid training and employee benefits too! You can save a lot of money and time, and often times have less stress, when you work from home. There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.Where Are We Hiring? We are currently hiring in 35 states (see full list of locations on our website).This particular job requisition is only for (Idaho) residents. If you are not physically residing in Idaho, please do not apply to this requisition. Please visit our website and apply to the appropriate state requisition. We have three types of work at home positions that we hire for regularly: Sales & Service, Customer service and Technical Support Representatives. Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused. Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process. You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 17” – minimum (capable of 1024 x 768). A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls. This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us. They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others. Think about how much you enjoy receiving excellent customer service yourself? Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Great benefit options include: medical, dental & vision benefits, and 401K. We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives. Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
Applicants need familiarity with online shopping and research, excellent computer skills and an understanding of Microsoft Office, email and chat technologies. Prior experience working independently in a virtual environment is preferred for all work-at-home positions. A high-speed Internet connection and a dedicated phone line are among the home office requirements.
A great way to gain experience in the call center industry is by working for a call center company that has already registered to use the Arise platform. It’s the first step in gaining knowledge about the industry, and the details of providing services to clients using the Arise platform, before choosing to start your own company. Many of the thousands of small call center companies using the Arise platform are hiring agents, and you can learn more about them as part of the registration process.
For years, Apple has been recognized as offering the best customer support in the industry, and there are thousands of reasons why: our customer service advisors. They’re curious investigators, technical problem solvers, and good listeners. Are you? Do you like the way it feels when you help others? Do you have the discipline to manage yourself? Can you focus in a home environment? Are you a multitasker? Are you our next At Home Advisor?
As the technical support of PlumChoice, you would be working remotely from home helping clients, removing viruses, troubleshooting problems, syncing devices, restoring computer crashes, and a variety of services all offered remotely from your computer to theirs. Obviously, there will be a few of PlumChoice’s systems that you will be using to do this remotely. However, if you have ever used a program like GoToMyPC, then you understand the concept.
SYKES is an award-winning customer contact organization based in Tampa, Florida. This company provides customer support outsourcing solutions for Fortune 1000 clients in healthcare, transportation, leisure, technology, communications, and financial services industries. SYKES maintains more than 80 customer contact management centers in 25 countries throughout the world and employs a team of more than 45,000 professionals.