Since 1982, TTEC has been providing business process outsourcing services to clients across a broad range of industries. TTEC is headquartered in Englewood, Colorado, and maintains offices in Canada, Brazil, New Zealand, Ireland, the United Kingdom, Costa Rica, Poland, and Mexico. More than 40,000 people currently work for TTEC, including over 20,000 remote workers around the world.
· Develop and implement sales account and business partnership strategies and programs to increase organic sales growth · Ensure proper execution and delivery on set annual revenue and operating income targets · Develop and implement a long term account strategy (3-5 year account expansion plan) · Establish long-term business relationships at the highest organizational levels within the account to increase sales through value-add business partnership · Identify and implement the go-to market strategy to deliver on the short-term and long-term revenue and operating income targets · Ensure structured feedback mechanisms are in place to measure success and to achieve customer satisfaction levels of sold and implemented services Candidate Profile· Bachelor's degree in related field from a four-year college or university with more than twelve years of relevant experience (with four to six years of Progressive Mgmt Experience) preferred· Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates · Advanced Microsoft Office skills · Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact · Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management · Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity · Demonstrated ability to lead and mentor team on developing lasting customer relationships · Extensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practices · Advanced ability to comprehend, analyze, and interpret · Strategic thinker with demonstrated ability to influenceConvergys is an EEO/AA/M/F/Vet/Disability Employer#NACVG
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We’ll provide up to 4 months of paid training at our Los Angeles Contact Center to prepare you to provide quality customer service to our members. Our wide range of departments/product lines and geographical markets create exceptional career path opportunities. In fact, 90% of Manager promotions come from within AAA. Alongside ongoing career development and training we offer:
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