· Develop and implement sales account and business partnership strategies and programs to increase organic sales growth · Ensure proper execution and delivery on set annual revenue and operating income targets · Develop and implement a long term account strategy (3-5 year account expansion plan) · Establish long-term business relationships at the highest organizational levels within the account to increase sales through value-add business partnership · Identify and implement the go-to market strategy to deliver on the short-term and long-term revenue and operating income targets · Ensure structured feedback mechanisms are in place to measure success and to achieve customer satisfaction levels of sold and implemented services Candidate Profile· Bachelor's degree in related field from a four-year college or university with more than twelve years of relevant experience (with four to six years of Progressive Mgmt Experience) preferred· Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates · Advanced Microsoft Office skills · Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact · Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management · Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity · Demonstrated ability to lead and mentor team on developing lasting customer relationships · Extensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practices · Advanced ability to comprehend, analyze, and interpret · Strategic thinker with demonstrated ability to influenceConvergys is an EEO/AA/M/F/Vet/Disability Employer#NACVG
A work from home job can be any position that does not require you to be in an office. There a wide range of work from home jobs. Some companies offer opportunities for employees in traditional roles to work remotely for all or some of their workweek. These jobs often use technology for meetings, assignments, and collaboration. This practice is called telecommuting. Other work from home opportunities may include jobs such as customer service representatives for which companies will hire remote workers, or part-time virtual assistants to manage work which does not require a physical presence in the office.
Our work from home positions involve heavy phone communication with customers, utilizing a wide variety of software tools to navigate customer accounts, problem solving skills, and the ability to communicate effective solutions. We are seeking individuals with previous customer service experience, possessing the ability to quickly navigate various applications simultaneously on their computer. A quiet home office space, free of distraction, is required.
Home-office environments allow you to work comfortably from your home, free from distractions and interruptions during your shift. As a work at home associate, customer calls are routed to your home office. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product troubleshooting.
Often confused with Telenet Marketing, which is not the same thing, Telenetwork has been around since 1993. This is an employee-based job offering about 25 hours a week at $8 to $11 an hour for the remote technical support. This position would be the equivalent of a helpdesk technician. You would be performing duties ranging from resetting modems to troubleshooting computer problems. You may use a VoIP but you will need a hardwired computer or laptop.
I need someone that has time to find schools that are looking for a dynamic motivational speaker to engage and empower their students or faculty. This person should be self motivated, should believe in the mission "To help students/educators understand they were born on purpose, with purpose, and for a purpose!", should have a great personality that transfers over the phone, should be able to think outside of the box and create leads of their own, and should have a heart to see others reach the best version of themselves possible. As for me, I am a former teacher and police officer. I've seen the worst of society in many ways and I'm determined to step in and own my part of the solution. I believe that "love" truly is the greatest component to change, and I am constantly working to better my delivery, approach and abilities so that it shines through in all that I do and to those I engage.
This is the most obvious way to work at home in customer service, and, conveniently the one with the most positions. Home call centers have been a growing phenomenon as newer technologies make it easier and cost effective for companies to outsource jobs from their offices to nearly anywhere in the world. And though this could mean outsourcing it to a call center located in India, companies sometimes need people closer to home with customer service experience.
Essential Functions/Core Responsibilities• Responsible for new business sales within assigned markets or existing clients • Champion the effort to grow and maintain the corporation's primary and long-term revenue base • Develop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with existing and prospective client executive management • Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactions • Collaborate with Sales Support; Account Management; Operations and other departments to ensure the client's expectations are being met or exceeded • Provide customer and market intelligence back to Sales, Account Management, Operations, and Finance regarding Convergys strengths, weaknesses, opportunities and threats based on sales pursuit interactions • Monitor economic and legal trends that could affect sales • Maintain and update salesforce.com database with sales pursuit informationCandidate Profile• Master's Degree in related field from a four-year college or university with fifteen or more years related experience preferred • BPO sales experience is highly desired • Expert in communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates • Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with industry impact • Proven ability to champion significant projects, programs, and business initiatives using creativity and ingenuity • Mastery of the organization's business operations and industry. Externally recognized as subject matter expert on emerging trends and industry practices • External Thought Leader with proven ability to significantly influence • Advanced Microsoft Office skillsCareer Framework RoleIs recognized as an external thought leader within strategic function or discipline. Influences the strategy to address internal or external business and regulatory issues. Proactively identifies, defines, and solves the most complex problems that impact the management and direction of the business. Significantly influences functional strategy; may participate in the development of the product or division strategy. Leads multidisciplinary projects or initiatives. Progression to this level is typically restricted on the basis of individual capabilities and business requirements. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer#NACVG
Amazon’s mission is to be ‘Earth’s most customer-centric company’, and our award-winning Customer Service team is an essential part of that mission. Through our innovative world-class self-service technologies developed by our “CS” team, we support customers from 75+ service locations around the globe. We consider each contact an opportunity to advocate for customers and provide support via phone, email and chat 24/7. Our CS technology and product teams build world-class CRM systems and innovative self-service solutions that are used by millions of customers each day on Amazon’s websites, shopping apps, and through Amazon’s family of digital products such as Kindle, Echo, and Alexa.